Newton Plastic Materials مؤسسة نيوتن للمواد البلاستيكية

Payment & Customer Service

Clear terms. Documented process.

Every order runs on written offers, recognized banking instruments and a process your finance team can verify.

Payment

Accepted payment methods

We work through formal banking channels only.

Bank transfer (T/T)

Telegraphic transfer against proforma invoice, with the split between advance and balance-against-documents agreed per contract. Bank details are issued on company letterhead and confirmed through a second channel.

Letter of credit (L/C)

Irrevocable letters of credit through recognized banks, with document requirements agreed in advance so presentation is clean the first time.

Incoterms

Delivery terms we offer

Choose how much of the journey you want us to own.

FOB

Free On Board

We deliver the goods loaded on the vessel at the origin port; freight and insurance from that point are arranged by the buyer.

CIF

Cost, Insurance & Freight

We contract and pay for freight and marine insurance to the agreed destination port; risk transfers on loading.

DAP

Delivered At Place

We manage the full journey and deliver to the agreed address at destination, ready for unloading — import clearance duties per agreement.

Order process

Six steps from inquiry to delivery

The same sequence for every order — so nothing depends on memory or goodwill.

  1. 01 Inquiry & RFQ

    Send the material, grade, quantity and destination — by form, e-mail or WhatsApp. We confirm receipt the same business day.

  2. 02 Quotation

    You receive a written offer: grade and producer, price basis (FOB / CIF / DAP), packing, lead time and validity date.

  3. 03 Contract & payment terms

    On acceptance we issue the sales contract or proforma invoice with agreed payment terms — bank transfer (T/T) or letter of credit (L/C).

  4. 04 Shipment booking

    Production allocation is confirmed with the producer and the freight booking placed. You receive the shipment schedule.

  5. 05 Documents & customs

    Invoice, packing list, certificate of origin, bill of lading and material certificates are issued per the contract; clearance is prepared before arrival.

  6. 06 Delivery & after-sales

    Goods are delivered to the agreed point at destination. Our customer service follows up on receipt, and stays available for the next order.

After-sales

Support does not stop at delivery

  • Receipt follow-up on every delivery, with quantities and condition confirmed
  • Technical support on grade selection and processing questions
  • Structured claims handling — documented, investigated and answered in writing within 7 working days
  • Reorder planning for customers running scheduled monthly programs

Discuss terms for your first order

Send your requirement and preferred payment basis — we reply with a complete written offer.

Request a Quote